Secure Messaging & Secure Email

Reliable, Secure Medical Messaging Services

At MEDcallUS, we have a deep understanding of the information security requirements placed on medical or health-related messaging and email. We offer convenient solutions for both, that will ensure your practice remains HIPAA-compliant.

Secure Email

Our email provider is not like your typical office email. Our provider reassures us and the people we serve that anything coming from us is secure. We offer password-protected and encrypted email, so you don’t have to wonder about sensitive information floating around.

  • Encryption Technology

    Have peace of mind knowing your email correspondence from MedCallUS is protected on its journey to you! Emails are encrypted during transport, and we have the ability to send secure emails that require a login and password in order to access.

  • Technical Details

    MEDcallUS utilizes a HIPAA-compliant email partner with a secure and private email system used by healthcare professionals to send Electronic Protected Health Information (ePHI) to their patients and other colleagues.

    • IMAP Based Secure TLS 1.3 256-Bit End-to-End Encryption
    • Twin United States SOC 2 Certified Datacenters with DDOS & DNSSEC-protected DNS networks with a 99.9% Service Uptime SLA

Secure Messaging

The secure messaging app that we offer is HIPAA-compliant and vetted by one of the largest and most trusted hospitals in the world. With two-factor authentication and limited days to view a message, your providers will receive their messages in seconds from when our agents send them, right to their cell phone.

  • Encryption Technology

    We offer a secure medical messaging app that is compatible with both Android and iPhones and is HIPAA-compliant, again, providing you with peace of mind that any ePHI transmitted is secure. Checks and balances are in place with 2FA, complex password settings, remote wipe capabilities, and settings to delete information immediately or within a limited timeframe that you define.

MEDcallUS MEDtext

Utilize our HIPAA-compliant SMS (text) application & messaging service to receive messages and communicate with your team on your mobile devices. MEDtext is a HIPAA-compliant way to safely receive messages and communicate internally with your team.

  • Internal Messaging

    In addition to using MEDtext to deliver messages from MEDcallUS to your team, the technology can also be provided as a service to your entire practice to enable secure texting, images, and attachments.

  • Technical Details

    • Users cannot forward, copy, save, and/or print messages
    • Message expiration feature allows senders to determine when a sent message expires
    • TLS encryption on all servers, smartphones, and tablets
    • Supports voice, images, and attachments
    • Remote wipe capability
    • Message status tracking

     

    • Detailed reporting
    • Full audit trails
    • Encrypted messaging
    • Password protection with complex and expiring passwords, as well as  forced lockouts
    • Currently supports the latest version of iOS® and Android®.
    • Compliant with the latest requirements for HIPAA & HITECH
    • Securely stores, transmits, and downloads ePHI and sensitive information

Learn More

Learn more about our secure messaging and email technology by reaching out to us today.

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