HIPAA Compliance

Our Compliance with HIPAA

MEDcallUS is a HIPAA-compliant medical contact center utilizing live agents trained in maintaining patient confidentiality. We have an ongoing commitment to protecting patient ePHI and your practice information.

Secure Communications

MEDcallUS maintains secure lines of communication between you and your patients utilizing HIPAA compliant contact center software and messaging platforms.

Our HIPAA Security Standards include:

  • Administrative Safeguards
  • Physical Safeguards
  • Technical Safeguards
  • Organizational Requirements
  • Risk Analysis & Management

Compliant Email

MEDcallUS utilizes a HIPAA compliant email partner to deliver a secure, encrypted, and private email system used by healthcare professionals to send electronic protected health information (ePHI) to their patients and other colleagues.

  • IMAP based secure TLS 1.3 256-bit end-to-end encryption
  • Twin United States SOC 2 certified datacenters with DDOS & DNSSEC-protected DNS networks with a 99.9% service uptime SLA.
  • Secure Messaging

    MEDcallUS utilizes a HIPAA compliant SMS partner to deliver a secure, encrypted, and private SMS (text) messaging service for your team on your mobile devices. You can safely receive and send messages to communicate internally with your team.

    • Users cannot forward, copy, save, and/or print messages
    • Message expiration feature allows senders to determine when a sent message expires
    • TLS encryption on all servers, smartphones, and tablets
    • Supports voice/images/attachments
    • Remote wipe capability
    • Message status tracking
    • Detailed reporting
    • Full audit trails
    • Encrypted messaging
    • Password protection with complex and expiring passwords and forced lockouts
    • Currently supports the latest version of iOS® and Android®
    • Compliant with the latest requirements for HIPAA and HITECH
    • Securely stores, transmits, and downloads ePHI and sensitive information.

    All parties engaging with MEDcallUS are carefully evaluated, reviewed, and required to sign a BAA (Business Associate Agreement) to ensure ePHI protection.

Learn More

For questions about our HIPAA compliance and secure messaging capabilities, reach out to us today.

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