Secure messaging technology and an unmatched commitment to great customer service set MEDcallUS apart as a U.S.-based medical contact center. We offer a suite of services and customize our offerings to better manage your patient communications.
Your practice can choose to have your patient:
We offer multiple ways to manage your on-call schedule and changes:
Your patient will hear a personalized practice announcement and can then choose to leave a message or be connected to an agent. You can also provide additional options for the patient to choose, such as office hours, holiday hours, addresses, or your unique FAQ answers.
We offer multiple ways to receive your messages:
We can notify your employees 24/7/365 of any critical communication like an office closure or delayed opening.
Utilize our HIPAA-compliant SMS (text) messaging service to communicate with your team on your mobile devices. Send secure text messages, images, and attachments internally to specific team members or groups.
Let us know what information you want to see when we send you office messages, provider messages, and consult forms. We will tailor your messaging experience, so you have all the information you need. Nothing more.
Hold your office messages or schedule them so they are only received when you are in the office, or any time of day you’re ready for them.
Interested in getting your own answering or messaging service set up? Reach us today to get started!