FAQ

Common Questions About Our Medical Call Center Services

If you’re looking for information on the operation of our healthcare answering service, look no further. We’ve got answers to some of our most frequently asked questions below.

Setting up service has never been easier, and is usually accomplished in a matter of days. After a discovery meeting with our team, we can quickly program your information and begin handling your patients calls with compassion and accuracy.

We offer a secure, HIPAA compliant messaging app that is compatible with both Android and iPhones. You can have peace of mind knowing that any personal health information is transmitted securely.

Yes. We make the process easy for our clients.

Yes! Our agents are available 24/7/365 for your patients.

MEDcallUS is competitively priced and less expensive than hiring and managing a team of patient contact experts. We customize all our pricing based on your needs.

More About Pricing

Whenever you need us! We can answer for you at any hour; 24/7/365. That’s what we’re here for.

We are HIPAA compliant. In addition, a BAA is included with all our agreements.

You are billed on a 28-day cycle for the services you’ve requested. We charge by the call, not by the minute.

Yes. HIPAA compliance requires a contract that includes a Business Associate Agreement (BAA), explained above.

The agent call center is in Ohio.

No. All of our agents are located in the United States.

We can deliver messages via secure HIPAA compliant SMS (text) messaging, live phone calls, secure HIPAA compliant email, facsimile, alpha page, or digital paging.

Our mobile app is MEDcallUS MEDtext. Utilize our HIPAA-compliant SMS (text) messaging service to receive messages and communicate with your team on your mobile devices. (iOS & Android)

We accept payment via credit or debit card, ACH, or check.

Reach Out Today

For any further questions about our company and services, reach out to us today.

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